Shipping policy

Shipping Policy

AI ROSHELLE LLC

Processing Time: It normally takes 1 - 5 business days to prepare items for shipment. This period includes order verification, quality checks, packaging, and handover to the shipping carrier. Please note that processing times may vary slightly depending on item availability, order volume, or holidays.

Shipping Time:

Free shipping normally takes between 20 - 30 business days (not including weekends or public holidays) to arrive.

Standard shipping normally takes between 20 - 25 business days (not including weekends or public holidays) to arrive.

Expedited shipping normally takes between 7 - 20 business days (not including weekends or public holidays) to arrive.

Please note that this is the shipping time and does not include the time needed to process the order. We cannot be held responsible for any shipping delay, as we have no control over the package once we have shipped it out.

We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.

Sometimes unexpected delay is caused due to thorough inspection, out-of-stock issue, especially during high-volume periods.

In case of any question or unexpected delay, you can always contact our customer service.

If you don't receive the parcel within this period, please contact us at top@fashionwide.co.

Delivery Time = Processing Time + Shipping Time

Shipping Companies

Usually, we will use EMS or USPS, depending on the shipping destination. All the packages will be sent by using fast delivery and fully trackable.